GDPR Policy

At Zavira Australia, operated by VJ Agency (SASU), we are committed to protecting personal data and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR). This GDPR Policy explains how personal data is collected, used, stored, and protected.

1. Data Controller

The data controller responsible for processing personal data is:

Data Controller: VJ Agency
Contact Email: info@zavira-australia.com

2. Types of Personal Data Collected

We may collect the following categories of personal data:

Identity data: first name, last name, email address, phone number
Delivery data: shipping address
Order and transaction data: products purchased, order history, customer support interactions
Payment data: payment method information (processed securely by third-party payment providers; full card details are not stored)
Browsing and usage data: IP address, device and browser information, cookies, and website interactions

3. Purposes of Processing

Personal data is processed for the following purposes:

Processing and managing orders
Communicating regarding order status, delivery, and customer support
Improving our website and Services
Sending marketing communications where consent has been provided
Fraud prevention, security, and legal compliance

4. Legal Bases for Processing

Personal data is processed on one or more of the following legal bases under the GDPR:

Contract performance (Article 6(1)(b)): to fulfil customer orders
Consent (Article 6(1)(a)): for marketing communications where required
Legitimate interests (Article 6(1)(f)): to improve Services, maintain security, prevent fraud, and provide customer support
Legal obligation (Article 6(1)(c)): to comply with applicable laws and regulations

5. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, accounting, or regulatory requirements.

6. Your Rights Under the GDPR

Under the GDPR, you may have the following rights:

Right of access to your personal data
Right to rectification of inaccurate or incomplete data
Right to erasure in certain circumstances
Right to restriction of processing
Right to data portability
Right to object to certain processing activities, including direct marketing
Right to withdraw consent where processing is based on consent

To exercise these rights, please contact us at info@zavira-australia.com.

You also have the right to lodge a complaint with a data protection authority. In France, this is the CNIL.

7. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmission or storage is completely secure, and absolute security cannot be guaranteed.

8. International Data Transfers

Personal data may be transferred, stored, or processed outside the European Economic Area (EEA) where necessary to provide the Services.

Where such transfers occur, appropriate safeguards are implemented, including the use of Standard Contractual Clauses (SCCs) or other recognised legal mechanisms.

9. Cookies

Cookies and similar technologies are used to operate the website, analyse traffic, and improve functionality.

You may manage cookie preferences through your browser settings or any cookie consent tools available on the website.

10. Changes to This Policy

This GDPR Policy may be updated from time to time. Any changes will be published on this page.

Contact Information

If you have any questions regarding this GDPR Policy, please contact us. Our customer support team responds within 24 business hours.

Store Name: Zavira Australia
Legal Entity Name: VJ Agency
Legal Structure: SASU
Email: info@zavira-australia.com
Customer Service Address: 200 Rue de la Croix Nivert, 75015 Paris, France
Country: France

Customer Service Hours:
Monday to Friday, 8:00am – 6:00pm (Central European Time)
Closed on weekends and public holidays.