Payment Policy

Thank you for shopping with Zavira Australia. We are committed to providing a secure, transparent, and reliable payment experience for all customers. Please read this Payment Policy carefully to understand how payments are processed on our website.

1. Accepted Payment Methods

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • PayPal

All payments are processed securely through trusted third-party payment providers. We do not store your full payment details on our servers.

2. Payment Currency

All transactions on this website are processed in Australian Dollars (AUD), unless otherwise stated at checkout.

If your bank account is held in another currency, your bank or card issuer may apply a currency conversion rate or additional fees. We are not responsible for these charges.

3. Payment Authorisation

Your payment will be charged immediately upon order confirmation. Once your payment is successfully authorised, you will receive an order confirmation email with the details of your purchase.

If a payment is declined or flagged as potentially fraudulent by Shopify or our payment providers:

  • The order will not be processed
  • You will be notified by email
  • You may be asked to retry the payment or use an alternative payment method

4. Order Verification

For fraud prevention and compliance purposes, we may contact you to verify certain information before processing your order. This may include:

  • Email verification
  • Confirmation of your billing or shipping address
  • Request for additional information in rare cases of suspected fraudulent activity

We reserve the right to cancel any order that fails our verification process. In such cases, a full refund will be issued to the original payment method.

5. Failed or Cancelled Payments

If your payment fails or is cancelled:

  • Your order will not be processed
  • You will need to return to checkout to complete payment

If funds have been debited but your order was not confirmed, please contact us at info@zavira-australia.com so we can investigate and resolve the issue.

6. Cancellations and Refunds

Order Cancellations

If you wish to cancel your order after payment has been processed, please contact us at info@zavira-australia.com within 12 hours of placing the order. Cancellations are subject to the order processing status.

Approved cancellations will be refunded to the original payment method.

Refunds

Refund eligibility, processing times, and conditions are detailed in our Return and Refund Policy.

Refunds may take up to 30 business days to appear on your account, depending on your bank or payment provider.

Nothing in this policy limits or excludes any mandatory consumer rights applicable under Australian Consumer Law or other applicable regulations.

7. Fraud Prevention

To protect our customers and prevent fraudulent activity, Zavira Australia reserves the right to conduct additional payment checks on transactions deemed high risk.

We may request further information or confirmation before approving certain payments. Failure to provide requested information may result in order cancellation and refund.

Need Help?

Our customer support team responds to enquiries within 24 business hours.

Business Information

  • Store Name: Zavira Australia
  • Legal Entity Name: VJ Agency
  • Legal Structure: SASU
  • Email: info@zavira-australia.com
  • Business Address: 200 Rue de la Croix Nivert, 75015 Paris
  • Country of Registration: France

Customer Service Hours:
Monday to Friday, 8:00am – 6:00pm (Central European Time)
Closed on weekends and public holidays.

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