Return & Refund Policy
This Return and Refund Policy explains the conditions under which returns and refunds are accepted. By placing an order on this website, you agree to the terms outlined below.
Zavira Australia offers a 30 business day return period, starting from the date you receive your order.
Return Eligibility
To be eligible for a return, items must be returned in the same condition as received: unused, undamaged, and in their original packaging. Proof of purchase may be required.
How to Request a Return
To request a return, please contact our customer support team by email at info@zavira-australia.com and provide your order details along with the reason for the return.
Returns sent without prior approval may not be accepted.
Return Shipping
Return shipping instructions will be provided once your return request has been approved.
Return shipping costs are covered by us when the return is approved within the 30 business day return period.
No restocking fees apply.
Specific Return and Refund Conditions
Change of Mind
If you change your mind, you may return the product within 30 business days, provided it is unused, undamaged, and returned in its original packaging.
Defective Products
If you receive a defective product, please contact us as soon as possible after delivery. Once the item has been inspected, we will offer either a replacement or a full refund, in accordance with applicable consumer protection laws.
Damaged Products
If your product arrives damaged, please contact us promptly and provide clear photos of the damage. We will assess the issue and offer a replacement or refund where appropriate.
Incorrect Item Received
If you receive an incorrect product, please notify us as soon as possible. We will arrange a replacement or refund after verification.
Item Not Received
If your order does not arrive within the estimated delivery timeframe, please contact us so we can investigate with the carrier. If the item cannot be located, a replacement or refund will be offered.
Order Cancellation
Orders may be cancelled prior to dispatch. If an order has already been shipped, the standard return procedure applies once the item has been received.
Exchanges
We do not offer direct exchanges. To receive a different item, please return the original product and place a new order once the return has been approved.
Refund Processing
- Return request timeframe: within 30 business days of delivery
- Refund processing time: up to 30 business days after the returned item has been received and inspected
A confirmation email will be sent once the refund has been processed.
Refund Method
Refunds are issued to the original payment method used at checkout.
Return Address
200 Rue de la Croix Nivert
75015 Paris
France
Contact Information
If you have any questions regarding returns or refunds, please contact us. Our customer support team responds within 24 business hours.
- Store Name: Zavira Australia
- Legal Entity Name: VJ Agency
- Legal Structure: SASU
- Email: info@zavira-australia.com
- Customer Service Address: 200 Rue de la Croix Nivert, 75015 Paris, France
- Country: France
Customer Service Hours:
Monday to Friday, 8:00am – 6:00pm (Central European Time)
Closed on weekends and public holidays.