Terms and Conditions of Sale

These Terms and Conditions of Sale ("Terms") govern the sale of products ("Products") offered on this website (the "Site"). The Site is operated under the brand Zavira Australia by VJ Agency (SASU), a company registered in France.

By placing an order on the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Scope

These Terms apply to all orders placed on the Site. We reserve the right to update or modify these Terms at any time in accordance with applicable laws.

Any changes will apply only to future orders. Continued use of the Site constitutes acceptance of the most current version of these Terms.

2. Prices and Payment

All prices displayed on the Site are shown in Australian Dollars (AUD), unless otherwise stated at checkout.

Prices may be changed at any time without prior notice. Price changes will not affect orders that have already been confirmed.

3. Order Acceptance

An order is considered accepted once an order confirmation email has been sent.

We reserve the right to cancel or refuse any order in cases of suspected fraud, payment issues, pricing errors, or incomplete or inaccurate order information.

If an order is cancelled, the customer will be notified and refunded where applicable.

4. Delivery

We offer international delivery. Shipping availability, delivery times, and conditions may vary depending on the destination.

Estimated Delivery Times

Order processing time: 1–2 business days (Monday to Friday)
Shipping transit time: Delivery estimates are provided at checkout and may vary by destination

Delivery times are estimates only and may be affected by factors beyond our control, including carrier delays, customs clearance, public holidays, or weather conditions.

5. Product Use

Products purchased from the Site are intended for personal use only and must not be used, resold, or distributed for any unlawful, misleading, or fraudulent purpose.

6. Returns and Change of Mind

Unless otherwise stated as “Final Sale”, products may be returned in accordance with our Return and Refund Policy.

This policy applies in addition to any mandatory consumer rights under applicable consumer protection laws.

7. Accepted Payment Methods

The following payment methods are accepted:

Visa
Mastercard
American Express
Apple Pay
PayPal

8. Refunds

Refund Processing Time

Approved refunds are processed within 30 business days after the returned product has been received and inspected. A confirmation email will be sent once the refund has been completed.

Refund Conditions

Refunds are approved if the product is returned unused, undamaged, and in its original packaging, unless the return is due to a defective or incorrectly supplied product.

Refunds for defective or incorrect items are handled in accordance with applicable consumer protection laws.

Refund Method

All refunds are issued to the original payment method used at checkout.

If fraudulent activity is suspected, we reserve the right to suspend or withhold a refund until the issue has been fully investigated.

9. Liability

We are not responsible for any loss or damage resulting from failure to comply with these Terms.

Nothing in these Terms limits or excludes any rights available to you under mandatory consumer protection laws.

10. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of France.

If you are a consumer residing outside France, mandatory consumer protection provisions applicable in your country of residence remain unaffected.

Contact Information

If you have any questions regarding these Terms or your order, please contact us. Our customer support team responds within 24 business hours.

Store Name: Zavira Australia
Legal Entity Name: VJ Agency
Legal Structure: SASU
Email: info@zavira-australia.com
Business Address: 200 Rue de la Croix Nivert, 75015 Paris, France
Country of Registration: France

Customer Service Hours:
Monday to Friday, 8:00am – 6:00pm (Central European Time)
Closed on weekends and public holidays.