Privacy Policy
This Privacy Policy explains how Zavira Australia, a brand operated by VJ Agency (SASU) (“we”, “us”, “our”), collects, uses, and discloses your personal information when you visit our website, use our services, or make a purchase (collectively, the “Services”).
For the purposes of this Privacy Policy, “you” refers to any user of the Services, including customers and website visitors.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, legal obligations, or operational requirements. Any updates will be posted on this page.
How We Collect and Use Personal Information
We collect personal information from different sources in order to provide and improve our Services. The type of information collected depends on how you interact with us.
We may use personal information to:
- Provide and operate our Services
- Process orders and payments
- Communicate with you
- Provide customer support
- Improve our website and Services
- Comply with legal obligations
- Protect the security and integrity of our business
Personal Information We Collect
Information You Provide Directly
Information you provide when using our Services may include:
- Contact information: name, email address, shipping address, phone number
- Order information: billing and shipping details, payment confirmation
- Customer support information: information you provide when contacting us
Information Collected Automatically
We may automatically collect limited technical information when you interact with our website, such as IP address, browser type, device information, and pages visited. This information is used to operate and improve the Site.
Information from Third Parties
We may receive personal information from trusted third-party service providers, including payment processors, hosting platforms, and analytics services, solely for the purpose of providing our Services.
How We Use Personal Information
Providing Products and Services
We use personal information to process transactions, fulfil orders, arrange delivery, manage returns, and provide customer support.
Marketing Communications
We may send transactional or informational emails related to your order. Promotional communications are sent only where permitted by law and you may opt out at any time.
Security and Fraud Prevention
Personal information may be used to prevent fraud, unauthorised access, and other illegal activities.
Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website, analyse performance, and improve user experience.
You may manage cookie preferences through your browser settings or any cookie consent tools available on our website.
How We Share Personal Information
We may share personal information with:
- Service providers (payment processing, hosting, logistics)
- Authorities where required by law
We do not sell personal information.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of such websites.
Children’s Privacy
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.
Data Security and Retention
We take reasonable measures to protect personal information. Personal data is retained only as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal obligations.
Your Rights
Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or request deletion of your data.
You may exercise your rights by contacting us using the details below. We will respond in accordance with applicable laws.
International Data Transfers
We operate from France and may process personal information in other countries. Where required, appropriate safeguards are applied to protect your data.
Contact Information
If you have any questions about this Privacy Policy or how your information is handled, please contact us. Our customer support team responds within 24 business hours.
- Store Name: Zavira Australia
- Legal Entity Name: VJ Agency
- Legal Structure: SASU
- Email: info@zavira-australia.com
- Business Address: 200 Rue de la Croix Nivert, 75015 Paris, France
- Country: France
Customer Service Hours:
Monday to Friday, 8:00am – 6:00pm (Central European Time)
Closed on weekends and public holidays.