Shipping Policy
This Shipping Policy explains how orders are processed and delivered when you place an order on this website. By placing an order, you agree to the terms outlined below.
Zavira Australia aims to provide clear and transparent information regarding shipping conditions.
Shipping Fees
All applicable shipping costs and taxes are clearly displayed at checkout before payment confirmation. No additional mandatory fees are added after purchase.
Shipping Area
We currently ship orders exclusively within Australia. International shipping is not available at this time.
Estimated Delivery Times
- Order processing time: 1–2 business days (Monday to Friday)
- Shipping transit time: 2–5 business days (Monday to Friday)
- Total estimated delivery time: 3–7 business days (Monday to Friday)
Delivery times are estimates only and may vary due to factors beyond our control, including carrier delays, public holidays, weather conditions, or other exceptional circumstances.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Orders placed on weekends or public holidays are processed on the next business day.
Order Tracking
If tracking is available, you will receive an email containing tracking details once your order has been shipped.
You may also track your order using the tracking number provided, if applicable.
Shipping Address Accuracy
Please ensure that your shipping address is accurate and complete at checkout. Once an order has been dispatched, we are unable to modify the delivery address.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible. Order cancellations may be accepted prior to dispatch, depending on the processing status.
If your order has already been shipped, please refer to our Return and Refund Policy.
Damaged or Missing Items
If your package arrives visibly damaged, please contact our customer support team as soon as possible.
If an item is missing from a delivered order, please notify us by email so we can investigate the issue.
Product Information
We make reasonable efforts to ensure that product descriptions and details are accurate. If a product received does not match its description, customers may request a return or refund in accordance with our Return and Refund Policy.
Returns
Returns are accepted in accordance with our Return and Refund Policy.
The return period is 30 business days from the date of delivery, subject to the conditions outlined in that policy.
Contact Information
If you have any questions regarding shipping or delivery, please contact us. Our customer support team responds within 24 business hours.
- Store Name: Zavira Australia
- Legal Entity Name: VJ Agency
- Legal Structure: SASU
- Email: info@zavira-australia.com
- Customer Service Address: 200 Rue de la Croix Nivert, 75015 Paris, France
- Country: France
Customer Service Hours:
Monday to Friday, 8:00am – 6:00pm (Central European Time)
Closed on weekends and public holidays.